Support

The GNV Menu platform supports your daily meal choices, dietary needs, and allergen awareness. If you need help, we're here to assist.

Contact Us

For support enquiries, email us at support@app-gnv.com.

For security concerns, contact security@app-gnv.com.

What to Include

When reporting an issue, please include:

• A description of the problem
• What you were trying to do when it occurred
• Your browser and device (e.g. Chrome on iPhone)
• Any error messages you saw
• Whether the issue affects meal selection or allergen information

Response Times

• Critical (allergen data unavailable, meal service disrupted) — response within 4 hours during business hours
• Standard (feature problems, display issues) — response within 1 business day
• General (questions, feedback, suggestions) — response within 2 business days

Feedback

We welcome feedback on the platform. If you have suggestions for improvements or features you'd like to see, please include them in your email to the support address above.